Refund policy

We want the Service to work for everyone. If something went wrong, write to support first: most connection problems are solved in a few minutes.

1. When we refund

• The Service doesn't work on your device, and support could not fix it within 3 days of your request. We refund the subscription in full if you contacted us within the first 7 days after payment.
• Charged by mistake: a double payment or the wrong plan bought by mistake, provided the subscription was not used. Contact support within 3 days.
• Extended downtime caused by the Service for more than 24 hours in a row: we extend the subscription for the downtime and, if you wish, refund a proportional part of the price.

2. When we do not refund

• The subscription was used and more than 7 days have passed since payment.
• The problem is caused by blocking on your carrier's or provider's side, and support offered a working way to connect.
• Access is restricted for violating the Service's terms.
• Free days and other bonus credits: they are not payments and are not refundable.

3. How to request a refund

1. Write to support with the email or Telegram of your account and what happened.
2. We reply within 1 business day and, if a refund is due, return the money the same way it was paid. This usually takes up to 5 business days; the crediting time depends on the payment system.

4. Contacts

Support works via Telegram bot and email faradei@anmail.me.