Mobile internet not working: causes and fixes (MTS, Beeline, MegaFon, T2)
The signal is there but sites won't open, or only some apps work. Causes — from balance and settings to shutdowns and whitelists — and what to do in each case.
- Quick checks. Balance and data package; mobile data on and the right SIM selected; airplane mode on/off; reboot.
- APN settings. After changing phone or SIM, reset the APN to defaults (parameters are on your carrier's site).
- Carrier outage. If everyone nearby lost internet, check news and outage monitors for your carrier.
- Regional shutdowns. In some regions mobile internet is temporarily cut fully or partly; nothing on your phone will fix that.
- Whitelists. Government services and banks open, but YouTube, Telegram and VPNs don't — see internet whitelists. Only a VPN that connects via whitelisted addresses works; in Surok that's "Europe · auto" over a CDN.
- VPN fails only on mobile data. Pick the mobile profile, refresh the subscription or restart the app, and check the IP page.
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